To begin troubleshooting, please check if the light on your car charger is blinking red when it's plugged into the dash cam.

• If the light is blinking, check that the GPS mount is securely attached and correctly plugged into the charging port. You can also try plugging the car charger directly into the charging port on the dash cam itself, bypassing the GPS mount.
• If the issue still isn't resolved, try using a USB cable to connect the dash cam to a different power source. See if it turns on and starts recording automatically.

Note:

If your dash cam is hardwired, please ensure the connection is secure; an improper connection may cause the device to turn on and off repeatedly.

If your dash cam holds a charge normally, we recommend performing a reset. If the issue persists, please don’t hesitate to contact our customer service team for further assistance.

Email Support: cs@kingslim.net

Hotline Support: 888-811-1140 (US)

If you need further assistance, please don't hesitate to get in touch with us.

You may submit a ticket here, and we'll get back to you as soon as possible.