There are a few reasons your dash cam may be randomly turning on or off. Please check these common issues.

Power & Connection Issues

Loose connections or a faulty power outlet can cause the camera to power cycle.

1. Check the basics: Make sure all the cables are securely connected.
2. Test the power source:
   • With the dash cam turned off, remove the memory card.
   • Use a USB cable to plug the dash cam into a wall outlet. See if it charges and turns on correctly.
3. Check the car charger:
   • If the camera works when plugged into the wall, turn it off and connect it back in your car using the original car charger. Make sure you are plugging it into a 5V power source.
   • Charge it for at least an hour, then re-insert the memory card and turn it on to see if it works.
4. Final steps:
   • If the problem continues, try resetting the dash cam and charging it for at least 10 minutes.
   • If you're still having trouble, please provide us with your camera's version number to see if a firmware update can help. Otherwise, the camera may need to be repaired or replaced.

Extreme Temperatures

• Extreme heat or cold can also cause the dash cam to turn off. Make sure your dash cam is not in direct sunlight or exposed to very cold temperatures.

Hardwire Kit Issues

If you have a hardwire kit installed, please follow these steps:

1. Check all connections: Inspect all the connections on the hardwire kit to ensure they are secure. Loose connections can cause the camera to restart, especially after the battery has been disconnected.
2. Test the original charger: Connect the camera using the original car charger (the cigarette lighter adapter). This will help you determine if the hardwire kit is the source of the problem.
3. Format the card: In your camera's settings menu, re-format the memory card. This helps prevent file issues that can happen during power interruptions.
4. Factory reset: Perform a factory reset on the camera (Menu > System Settings > Reset). This will clear any corrupted settings that may have occurred when the power was interrupted.