Please make sure you are using the Kingslim app. 

• Reset:
  Try resetting your dash cam, reinstalling the app, and then reconnecting to see if that helps.
• For iPhones: 
  Turn off Cellular Data before connecting to the camera's Wi-Fi.
   

Advanced Troubleshooting

Check App Permissions:

• Make sure the app has the necessary permissions turned on, including Location (GPS), Local Storage, and Camera. On Android, also check that "Background Data" is enabled.

System Compatibility:

• Some devices running newer operating systems like Android 12/13 or iOS 16 and above may have compatibility issues. If other steps don't work, try these:
• Android: In your Developer Options, turn on "Disable HW overlays" or "Force GPU rendering."
• iOS: Go to Settings > General > Background App Refresh and turn off the option for the Kingslim app.
  • Note: If these settings negatively affect your phone's performance, please turn them back off.

Change Video Encoding:

• The way your dash cam encodes video can affect how the app works. Please try changing the video encoding setting on your dash cam to H.264 if it's not already set to that.

Try Another Device:

• If possible, use another phone or a tablet to see if the problem is with your device or the app. A tablet is a great option because it isn't affected by cellular data.

Try a Backup App:

• You can also try using a different app called Viidure to see if that connects properly.

Email Support: cs@kingslim.net

Hotline Support: 888-811-1140 (US)

If you need further assistance, please don't hesitate to get in touch with us.

You may submit a ticket here, and we'll get back to you as soon as possible.